Ask Jon: Is Googling My Guests Creepy or a Sign of Great Service?

Dear Jon: I Google my guests. How do I toe the line between using this info to provide excellent service and being creepy?

People dine out for many reasons but chief among them is hospitality. In the old days, it took a complex system of manager notes, whispered conversations, and sustained interactions to provide the kind of great hospitality that results in service that anticipates...