Ask Jon: How Do I Handle to a Bad Restaurant Review That’s Full of Errors?

Dear Jon,
I got a bad review from a local journalist. It happens, I get it, and we’re not for everyone. But some of the facts were just inaccurate! What’s the best way to respond? I’m pissed.

I understand the strong emotional response in responding to a review you find negative or unfair. You pour all your time, and both physical and emotional energy into your restaurant. When someone expresses their...