The Key to Better Service and a Happier Staff Starts at the Counter

When I walked in and ordered at Jojo, a fried chicken sandwich specialist in Portland, Ore., the server took the time to explain the various options to my kid and help me decide what to order: letting me know which sides might be too spicy for a 6-year-old, directing her to the sandwich with the most bacon, opining on the relative merits of the house ranch versus Alabama white mustard sauce. It was the most...