To Retain Your Best Employees, Train Them Up

Five years ago, Alex Brown was hired as general manager at Makers Union, a gastropub owned by Thompson Restaurants, a company with 72 restaurants across 15 brands in the Washington, D.C. area, Florida, and Ohio. Three years into Brown’s tenure, Thompson implemented a training program through which he became its first operating partner, with a business card that says “owner” and a share of the profits at his location. Recently,...